Parts from several hides may be used to make a single leather bag. So there may be some variation in color and the textures to the different parts of a bag, which will create a wonderfully unique effect. Natural lines and marks in the leather are left fully exposed. There may also be visible creases in the leather. These features go to show the genuine origin of our leather satchels and messengers bags, they form part of the bag and not affect its durability. Full refund (INCLUDING RETURN POSTAGE) will be given for a faulty/defective/damaged item. In all other cases, 20% of total invoice value will be deducted as restocking fees. We are manufacturer and exporter of leather bags and accessories. We do offer customization for bulk order. custom design with brand logo is offered. Please wr.